Ever wondered what keeps a nonprofit like AWARE running smoothly? Meet the Quality Improvement (QI) team—the unsung heroes ensuring top-notch service and care across Montana.
A Day in the Life of AWARE's QI Team
AWARE’s QI team faces a dynamic schedule. They engage in staff meetings, Policy and Procedure (P&P) sessions, tackle technical issues, handle help desk tickets, and manage satisfaction surveys. Every day presents new challenges and opportunities.
Conquering Challenges with Teamwork and Innovation
Determining the right metrics to measure success and working within budget constraints are challenging. Through collaboration, the team identifies key performance indicators and develops effective data collection methods.
Game-Changing Projects: Boosting Client Engagement
The QI team implemented myHealthPointe (myHP), a patient portal that enhances client and caregiver engagement by facilitating appointment scheduling, reminders, and medication information access.
Collaboration: The Heart of Quality Improvement
Collaboration drives the QI team. From P&P meetings to regular updates, teamwork ensures everyone is aligned and working towards common goals.
Skills & Success: The QI Team’s Winning Formula
Team members have honed skills in Excel, myEvolv, and project management. A highlight is the successful implementation of ReThink for ABA services, improving data collection and client time, leading to better outcomes.
Contributing to AWARE’s Mission
The QI team supports service lines with data collection, goal setting, and technical assistance. They continuously track metrics to improve processes and ensure everyone has the tools needed for success.
In summary, AWARE’s Quality Improvement team plays a vital role in ensuring high-quality services across Montana. Though often behind the scenes, their impact is felt by staff and clients alike, making AWARE a leader in community-based support.
This team is great to work with: can-do attitudes and always helpful responses.